Are you dazzling your customers with impressive service? Do you know how to make your customers feel fantastic and dying to come back for more? Excellent customer service is one of the most important ingredients of business success; dedicate some time to perfecting your technique and you’ll reap the rewards.

Learn how to wow on one of these customer service courses…

Bite size course: Devon and Cornwall Training Services

Highly personalised this bite sized customer service course is adapted to you, your company and your customers. You’ll gain an understanding of your customer journey and explore practical ways that you can make a difference.

One day course: Customer Service Awards Level 2, Access Training

Stand out from the crowd on this one day Level 2 course. As well as gaining awesome communication skills, you’ll learn how to make the perfect first impression and pick up top tricks for making your customers feel valued. And if you’re in the tourism industry, the World Host Principles of Customer Service, Cornwall College is for you. Mixing activities and scenarios with interactive discussions, it explores the value of tourism and the impact front-line staff have on the guest experience.

2 day course: Customer Services Award Level 1, Truro and Penwith College

Over two days boost your understanding of what makes customer service excellent and learn the benefits of working together as a team to make a powerful and positive impact. You’ll also find out how to deal with customer queries, problems and complaints and come away with a Level 1 certificate.

Longer-term work-based qualifications: Customer Service Apprenticeship, Cornwall College, and Level 3 Diploma in Customer Service, Cornwall Training & Consultancy

Train while you earn with an apprenticeship in customer service or Level 3 Diploma. Great for people in customer-facing roles such as Receptionists, Contact Centre Operatives or Retail Assistants, these longer-term qualifications are tailored and specific to job roles making them high impact and results-driven.

This is just a taste of the training opportunities available. On a free and impartial skills review of your business we will explore all the options and help you identify which course or workshop is just right for you – we may even be able to signpost you to funded solutions!

Call 01209 708660 or register below for a skills review.

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Written by: Julia Hughes
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