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Brits are planning to become more savvy with their saving in 2019, according to the latest research from Paymentsense. The study* reveals that over half (56%) of UK consumers are planning or considering cutting their spending over the coming year.

According to Magnus Geverts at Teleopti, exceptional customer experience goes beyond connecting the dots between different channels. It’s all about understanding and anticipating a customer’s every need. Here are five steps to building contextual customer service 
 

The search is on for the best of the best as the Cornwall Business Awards launch for 2019. From innovation and excellence in best practice to inspirational stories of success and growth; the Awards recognise companies that demonstrate why Cornwall and the Isles of Scilly is such a great place to do business.

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