Introduction to bot design - how to humanise the customer experience

Organiser: ESF Innovation in Higher Level Skills

Learn how searching by voice is rapidly becoming the next major development in technology. Alongside this, everyone will be taught the basic skills and shown how to build a simple bot.

With requests to learn more from SMEs in the CIOS region, the ESF Innovation in Higher Level Skills Project will take you through the capabilities of audio digital assistants and how it can help your business.


Attendees will be given an overview and understanding of the potential marketplace for chatbots.

  • What is a bot?
  • Market explanation
  • Audio search
  • Quick design and persona development
  • Building a basic bot
  • Share via a weblink
  • Exploring what else you can do with your bot
Website and social media Project website
Event location

United Kingdom