According to Magnus Geverts at Teleopti, exceptional customer experience goes beyond connecting the dots between different channels. It’s all about understanding and anticipating a customer’s every need. Here are five steps to building contextual customer service
Launched by the government’s Exporting is GREAT campaign, the 6 part series will showcase the stories of some of the country’s leading entrepreneurs and businesses.
Business owners and self-employed workers are being urged to make time for rest, recuperation and quality family time over the Christmas and New Year period, or risk facing burnout and poor mental health.
RRL Chartered Accountants and Chartered Tax Advisers, Coodes Solicitors and NatWest teamed up last week to deliver their free ‘Penwith Business Endurance Post-Brexit’ event at the Exchange in Penzance, in association with the Penzance Business Breakfast.
Businesses and residents across Cornwall are urged to take steps to help protect the star quality of our dark skies as part of a nationwide campaign to reduce light pollution.