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You’d have to be a pretty awesome business not to have any skills gaps. There’s always something new to clue up on or a hot new trend that could make things just that little bit easier. For most businesses top training needs fall into ten key areas.

Have you heard of Eddie yet? He can help inspire your social media communications. He’s a fifteen-year-old boy on work experience at Southern Rail. He was let loose for a short time on their Twitter account and managed to generate some positive engagement with customers who weren’t expecting that from their train company.

Are you dazzling your customers with impressive service? Do you know how to make your customers feel fantastic and dying to come back for more? Excellent customer service is one of the most important ingredients of business success; dedicate some time to perfecting your technique and you’ll reap the rewards.

Twitter is an easy way to keep up with hot topics, online crazes and almost any other topic you can imagine. But sometimes it is hard to know who to follow. This list is for business that are social savvy but need a top up for ideas to keep their content trending not treading water.

Getting your voice heard and your message out is one of the core services we offer at FouldsCRM. One of the tools we use is email marketing. Unfortunately, email marketing is full of industry standard terminology, which can be a bit confusing if you have never come across any of the terms before.