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You’d have to be a pretty awesome business not to have any skills gaps. There’s always something new to clue up on or a hot new trend that could make things just that little bit easier. For most businesses top training needs fall into ten key areas.

Have you heard of Eddie yet? He can help inspire your social media communications. He’s a fifteen-year-old boy on work experience at Southern Rail. He was let loose for a short time on their Twitter account and managed to generate some positive engagement with customers who weren’t expecting that from their train company.

Are you dazzling your customers with impressive service? Do you know how to make your customers feel fantastic and dying to come back for more? Excellent customer service is one of the most important ingredients of business success; dedicate some time to perfecting your technique and you’ll reap the rewards.

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