Terms & Conditions

Terms of Use

The terms and conditions of use set out below apply to the website owned, operated and controlled by the Cornwall Development Company Limited (CDC), located on the World Wide Web at https://www.ciosgrowthhub.com (the “Growth Hub website”). By using the Growth Hub website, you are deemed to have full knowledge of the following terms and conditions and to accept them. If you do not agree to be bound by the following terms and conditions, please do not use the Growth Hub website.

(1) Introduction

The Growth Hub website offers a business support service (the “Service” or “Services”) with those Services being provided through the Growth Hub website. The Growth Hub website acts as a signposting website and holds data for the purposes of providing business support for businesses in Cornwall and the Isles of Scilly.

If you (the “Service User” or “You”), whether acting as an individual or as a representative of a business decide to use the Growth Hub website, you are agreeing to comply with and be bound by the following terms and conditions of use. The administrator of the Growth Hub website and the data owner is CDC, whose office is registered at Bickford House, South Wheal Crofty, Station Road, Pool, Cornwall, TR15 3QG.

(2) Alteration to the Terms and Conditions

At any time, CDC may change, modify, add to or remove part or all of these Terms and Conditions. You should therefore check these Terms and Conditions periodically to see if they have changed. Your continued use of the Growth Hub website following any change in the Terms and Conditions will be deemed to constitute acceptance by You of those changes. These Terms and Conditions must be read in conjunction with the Acceptable Use Policy (see item 13) which forms part of these Terms and Conditions.

(3) Copyright

All material accessible on the Growth Hub website is protected by copyright. See separate Website and Copyright Disclaimer at www.ciosgrowthhub.com.

(4) Continuity of Service

CDC will use reasonable endeavours to provide a prompt and continuing service. CDC does not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular, CDC reserves the right to bring the Growth Hub website down as and when it considers it to be necessary or desirable for the purposes of maintenance.

(5) Indemnity

In using the Growth Hub website, You agree to indemnify CDC against any actions, claims, demands or other proceedings brought by any third party against CDC as a consequence of Your use of the site. Neither CDC nor any of our Service Delivery Partners (“SDPs”) provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered through the Growth Hub website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and CDC expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

(6) Quality of Service

Whilst CDC will use its reasonable endeavours to ensure that the information contained in the Growth Hub website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.

(7) Links to External Sites

The Growth Hub website contains hypertext links to a number of websites owned, operated and controlled by third parties. CDC has no control over or proprietary interest in any of these websites and, as such, makes no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and excludes any and all liability arising from use of the same. The Growth Hub website may contain and provide information which is owned by or licensed to CDC, for which reproduction is prohibited.

The Growth Hub website also provides signposting to external sources of information (such as external organisations and the services that they provide, through external links out from the Growth Hub website). This signposting is to provide further support and information that may be of use to you and your business. It does not specifically signify that CDC endorses these external sources and CDC has no responsibility for the content or quality of information or services provided by them.

(8) Third Party Contributors

You acknowledge that many parts of the service provided on the Growth Hub website are provided by third party service providers (“TSPs”) and not by CDC. You agree that CDC shall bear no responsibility to You in respect of any aspect of any third party services or contributions provided by TSP’s and that Your only remedy for failure to provide such services is a remedy against the relevant TSP.

Where appropriate the provision of any third party services to You by any TSP shall be provided to You on the terms and conditions of the relevant TSP. It is Your responsibility to make yourself aware of such terms and conditions.

Acceptance by You of any services provided by a TSP may form a contract between You and the TSP directly. It is Your responsibility to check whether acceptance of such services will be construed as confirming Your total and unequivocal acceptance of the TSP’s terms and conditions of service.

(9) Collaboration Service

9.1 Collaboration Opportunities

The Growth Hub website contains a facility where you may register your details in order to contact other businesses, or for other businesses to contact You, in relation to opportunities that may arise from time to time to work in collaboration with one another (the “Collaboration Junction”). All information provided will be processed in accordance with the Privacy Policy.

Any opportunity to work collaboratively that You post will be made available to all businesses who have registered as users of the Growth Hub website. CDC has no responsibility for the content or quality of the opportunities posted. CDC makes no warranties with regard to the quality, security, accuracy or any other aspect of any collaboration opportunities, and excludes any and all liability arising in connection with Your use of the Collaboration Junction.

The details that You provide in order to be listed on the Collaboration Junction shall be made available to any business who has registered themselves for the Growth Hub and listings in the Collaboration Junction will remain available until You request that Your details are removed. Every listing will be archived after a period of 30 days.

CDC may contact You from time to time using the details you provide upon registration for the Collaboration Junction.

9.2 Messenger Service

Part of the online arm of the Growth Hub service provided to You is the use of a messenger service whereby You will have the ability to contact other businesses registered on the Growth Hub (the “Messenger Service”).

The Messenger Service is designed for businesses to make contact and/or discuss potential collaboration/job or tender opportunities. Use of the Messenger Service will be closely monitored and CDC reserves the right in its sole and absolute discretion to delete any material posted and/or deactivate Your registration to the Growth Hub website without prior notice whether or not it violates any of the standards set out in this Policy. CDC does not guarantee that the use of the Messenger Service by You will be uninterrupted, error free, free from any third party interference or that the Messenger Service will be free from computer viruses or other malicious software.

Any details You provide to other registered users of the Messenger Service shall be provided at Your own risk. CDC is not responsible for, and does not endorse, the information, opinions, advice or recommendations posted using the Messenger Service and specifically disclaims any and all liability arising from Your use of the Messenger Service. [Details provided will not be passed to third parties].

(10) Your Responsibilities

You must ensure that at all times You observe these Terms and Conditions.

(11) Queries

While every effort is made to ensure that any enquiry You submit is dealt with promptly, CDC cannot guarantee that Your query will always be dealt with within the time-scale You require.

If Your enquiry is submitted to a TSP linked to the Growth Hub website and operating through the Growth Hub website, then CDC staff will not necessarily read or see Your enquiry. CDC cannot guarantee complete confidentiality and recommends that You do not include sensitive information, or information which could be classed as a trade secret, via the Internet.

(12) Disclaimer

CDC shall not be liable for any claims or losses which are due to circumstances beyond CDC’s reasonable control. CDC shall not be liable for any claims or losses to the extent that these relate to profits, indirect or consequential losses.

This disclaimer does not affect Your statutory rights (if any) and no part of these terms and conditions seeks to avoid liability for fraud, fraudulent misrepresentation or for negligence causing personal injury or death.

(13) General

These Terms and Conditions are governed by and shall be construed in accordance with English law.

(14) Acceptable use policy (the “Policy”)

14.1 General

This Policy provides only general guidance with regard to the use of the Growth Hub website by You.

14.2 Copyright

(a) If You place material, including software, on the Growth Hub website You will automatically grant to CDC the right, at no cost, to copy, adapt, edit, publish, distribute, translate and otherwise use all such material and to grant to its other customers the right to print copies of the material for their own use. Subject to this grant, You will retain all rights in the material.

(b) You may not place copyright material on the Growth Hub website without the written permission of the owner of the copyright or of some person authorised by the owner to give such consent. You must, if requested to do so by CDC, provide written proof of such consent.

14.3 Content

(a) When posting any advertisement or other commercial solicitation or material to any special interest group or site it is Your obligation to comply with all applicable laws. In particular, the advertisement or commercial solicitation must comply with all relevant legislation, statutes, regulations and codes in any relevant jurisdiction.

(b) Posting private or other confidential material to any special interest group is prohibited.

(c) Impersonating another business or person or otherwise falsifying Your business or other name in any post to any group is prohibited.

(d) Any communication or posting which may be perceived or construed by CDC to be harassment of a third party by e-mail is prohibited as is the use of the Growth Hub website for sending computer viruses or the like.

(e) You must not publish on the Growth Hub website any material which infringes the rights of any person (including, without limitation, their copyright, trademark, confidential information or other intellectual property rights) or which is, in CDC’s sole and absolute opinion, abusive, blasphemous, obscene, pornographic, defamatory, vitriolic, discriminatory, menacing in character, illegal or deliberately inflammatory. CDC considers the publication of such materials and other inappropriate materials to be severe abuses of the Growth Hub website.

(f) You must not use the Growth Hub website to perform or to solicit the performance of any illegal activity or any activity that is contrary to generally accepted convention or is intended to solicit membership or sale of any services competing with the Growth Hub website.

(g) CDC reserves the right in its sole and absolute discretion to delete any material on the Growth Hub website without prior notice whether or not it violates any of the standards set out in this Policy.

14.4 Consequences of ignoring or failure to comply with the Policy

(a) If CDC in its sole discretion considers that You are in breach of any of this Policy then CDC may take such action as it, in its sole discretion, considers appropriate. This may include (but shall not be limited to), the editing or deletion of any material appearing on the Growth Hub website or the termination of Your rights of access to any service. You will not be entitled to any credit or compensation for any loss of access to any service which results from any such action taken by Us under this Policy.

(b) You accept that CDC gives no undertaking to You that it will take any action to ensure compliance with the Policy by any other customer and that CDC is entitled to take such action as it considers appropriate under the Policy or to refrain from doing so at its absolute discretion.

(c) Whilst CDC does not have any obligation to monitor the Growth Hub website it reserves the right to prohibit activities which in its absolute judgement may cause harm of any kind to other customers, third parties, the Growth Hub website or CDC.

(15) Definition of Business Support Services

By registering your organisation on the Growth Hub website, you accept our definition of business support as follows:

A range of professional business services that can help businesses start, develop and grow.

(16) Acceptance criteria

You acknowledge that to be accepted as a business support provider on the Growth Hub website, your services must fall within at least one of the support categories listed on the website.

The Growth Hub website is not intended to be an environment for business-to-business sales. The Growth Hub website is intended to be an environment to find business support so that local businesses can support each other and grow. Business Support Services will be accepted on this basis only.

CDC reserves the right to reject applications or remove organisations and services which do not meet these acceptance criteria.

You agree that your newly submitted business support service may not be accepted onto the site for 72 hours. CDC reserves the right to obtain a reference prior to accepting a Business Support Service provider onto the Growth Hub website.

(17) Data Protection

You acknowledge the duties of CDC (and any third party appointed by CDC to manage and administer the Growth Hub website) under the Data Protection Act 1998 and shall give all reasonable assistance where appropriate or necessary to comply with such duties.
CDC shall ensure that personal data and sensitive personal data is safeguarded at all times in accordance with the law. For further information, see separate Privacy Policy at www.ciosgrowthhub.com.

(18) The role of Growth Hub website

The Growth Hub website provides support providers with the opportunity to reach new service users and connect with businesses, to improve communication with businesses and reach those they have previously been unable to. In addition, it provides businesses with a mechanism for easily reaching the support available to them and to make an informed choice about the services they engage with. It also provides users with signposting towards additional business support services.

(19) Our relationship with you

The Growth Hub website is reliant on up-to-date and relevant information on the support services that providers and businesses offer. CDC is committed to ensuring that the site is effective and usable for both businesses and support providers.

The full name of our organisation is Cornwall Development Company Limited which manages the Cornwall and Isles of Scilly Growth Hub project which is funded by the European Union, through the European Regional Development Fund (ERDF), Cornwall Council and the Cornwall and Isles of Scilly Local Enterprise Partnership.

Cornwall Development Company is registered in England & Wales under registration number 3668828.

You can contact Cornwall and Isles of Scilly Growth Hub by emailing hello@ciosgrowthhub.com

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